Frequently asked questions
Do you have a question? Check out our answers to frequently asked questions or contact our customer service via the contact form.
Commandes
We deliver within Metropolitan France (excluding overseas departments and territories) and throughout the European Union (Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden).
Deliveries are handled by Colissimo.
Deliveries are handled by Colissimo.
You have two options:
- Create an account, thus saving your personal information for future orders and enabling you to retrieve all information associated with your orders in your account.
- Place an order without creating an account.
You can, however, create an account later using the email address entered in your order. You will receive an email instructing you to activate your account, and will then able to retrieve all your information (order tracking, invoices, any returns etc...)
- Create an account, thus saving your personal information for future orders and enabling you to retrieve all information associated with your orders in your account.
- Place an order without creating an account.
You can, however, create an account later using the email address entered in your order. You will receive an email instructing you to activate your account, and will then able to retrieve all your information (order tracking, invoices, any returns etc...)
Before confirming your order, you will have the option of entering a personalised message that will be printed out and included with your order. The message will be written in a card, which will in turn be placed inside a Maison Boinet envelope.
Each belt is carefully packaged in a white cloth pouch, which is then placed inside a blue gift box made from recyclable cardboard – stylish and eco-friendly in one.
This case is then placed inside an anonymous protective box for shipping.
This case is then placed inside an anonymous protective box for shipping.
Manufacturing Time
Most of our belts are made to order to avoid waste. We ensure manufacturing within 8 working days from order confirmation. We commit to handing the package over to our carrier at the end of these 8 days. The carrier will then deliver the order within the maximum timeframe indicated below.
Some of our belts are in stock; we commit to handing these over to the carrier within 2 working days.
Shipping Costs EUROPEAN UNION (excluding France)
Delivery to a Pickup Point - €10
Pickup Point selected during your order, during the Pickup Point's opening hours. To collect your order, you must go to the Pickup Point with your order confirmation and proof of identity. Your package will be available at the Pickup Point for 14 days.
Standard Home Delivery with Signature - €15
Directly to the address indicated during your order. The carrier will hand over the package upon signature.
Shipping Costs FRANCE
Delivery to a Pickup Point - Free
Pickup Point selected during your order, during the Pickup Point's opening hours. This service is offered to you free of charge. To collect your order, you must go to the Pickup Point with your order confirmation and proof of identity. Your package will be available at the Pickup Point for 14 days.
Standard Home Delivery with Signature - €10
Directly to the address indicated during your order. The carrier will hand over the package upon signature.
Delivery Times
The indicated delivery time is provided by Colissimo for informational purposes and corresponds to the timeframe excluding major events.
France: 2 to 4 days
Germany: 3 to 5 days
Austria: 3 to 4 days
Belgium: 3 to 4 days
Bulgaria: 5 to 7 days
Cyprus: 5 to 8 days
Croatia: 4 to 7 days
Denmark: 4 to 5 days
Spain: 3 to 7 days
Estonia: 6 to 7 days
Finland: 4 to 5 days
Greece: 5 to 7 days
Hungary: 5 to 6 days
Ireland: 4 to 5 days
Italy: 3 to 5 days
Latvia: 6 to 7 days
Lithuania: 5 to 6 days
Luxembourg: 3 to 4 days
Malta: 4 to 5 days
Netherlands: 3 to 4 days
Poland: 5 to 6 days
Portugal: 4 to 9 days
Czech Republic: 4 to 5 days
Romania: 4 to 6 days
Slovakia: 4 to 5 days
Slovenia: 5 to 6 days
Sweden: 4 to 6 days
Most of our belts are made to order to avoid waste. We ensure manufacturing within 8 working days from order confirmation. We commit to handing the package over to our carrier at the end of these 8 days. The carrier will then deliver the order within the maximum timeframe indicated below.
Some of our belts are in stock; we commit to handing these over to the carrier within 2 working days.
Shipping Costs EUROPEAN UNION (excluding France)
Delivery to a Pickup Point - €10
Pickup Point selected during your order, during the Pickup Point's opening hours. To collect your order, you must go to the Pickup Point with your order confirmation and proof of identity. Your package will be available at the Pickup Point for 14 days.
Standard Home Delivery with Signature - €15
Directly to the address indicated during your order. The carrier will hand over the package upon signature.
Shipping Costs FRANCE
Delivery to a Pickup Point - Free
Pickup Point selected during your order, during the Pickup Point's opening hours. This service is offered to you free of charge. To collect your order, you must go to the Pickup Point with your order confirmation and proof of identity. Your package will be available at the Pickup Point for 14 days.
Standard Home Delivery with Signature - €10
Directly to the address indicated during your order. The carrier will hand over the package upon signature.
Delivery Times
The indicated delivery time is provided by Colissimo for informational purposes and corresponds to the timeframe excluding major events.
France: 2 to 4 days
Germany: 3 to 5 days
Austria: 3 to 4 days
Belgium: 3 to 4 days
Bulgaria: 5 to 7 days
Cyprus: 5 to 8 days
Croatia: 4 to 7 days
Denmark: 4 to 5 days
Spain: 3 to 7 days
Estonia: 6 to 7 days
Finland: 4 to 5 days
Greece: 5 to 7 days
Hungary: 5 to 6 days
Ireland: 4 to 5 days
Italy: 3 to 5 days
Latvia: 6 to 7 days
Lithuania: 5 to 6 days
Luxembourg: 3 to 4 days
Malta: 4 to 5 days
Netherlands: 3 to 4 days
Poland: 5 to 6 days
Portugal: 4 to 9 days
Czech Republic: 4 to 5 days
Romania: 4 to 6 days
Slovakia: 4 to 5 days
Slovenia: 5 to 6 days
Sweden: 4 to 6 days
If one of your items is damaged or if the items delivered do not match your order, please contact our Customer Service department at eboutique@maisonboinet.fr or get in touch using our contact form.
To minimize our environmental footprint, please carefully select your belt using our size guide. As our belts are custom-made, returns are limited.
If you are not satisfied with your purchase, you have 15 days from the date you receive your order to request a return through your Maison Boinet account online. Products must not have been worn or personalized with an engraving.
FRANCE and EUROPEAN UNION
Returns are free for all exchange or store credit requests. For refund requests, a return fee of €10 will be deducted from the refunded amount. We process refunds within a maximum of 10 days after receiving your return, directly to the original payment method used for the order. For exchanges, the reshipment costs are those applied on the website.
If you are not satisfied with your purchase, you have 15 days from the date you receive your order to request a return through your Maison Boinet account online. Products must not have been worn or personalized with an engraving.
FRANCE and EUROPEAN UNION
Returns are free for all exchange or store credit requests. For refund requests, a return fee of €10 will be deducted from the refunded amount. We process refunds within a maximum of 10 days after receiving your return, directly to the original payment method used for the order. For exchanges, the reshipment costs are those applied on the website.
